This policy follows the New Zealand Privacy Act 2020.
1. Information we collect
- Personal information: name, email, phone, billing and shipping addresses, and payment details.
- Account information: login details and order history.
- Transaction information: details of purchases made through our website.
- Technical information: IP address, browser type, device information and cookies.
- Communication data: correspondence with us by email, chat or other channels.
2. How we use your information
- Processing and fulfilling orders, including payment and delivery.
- Customer support and responding to enquiries.
- Order confirmations, invoices and important updates.
- Improving our website, services and experience.
- Marketing by email, WhatsApp or SMS, only if you have opted in.
- Complying with legal and regulatory requirements.
3. Data protection and security
- SSL encryption for data transmission.
- Secure payment processing through trusted third-party providers.
- Access controls and authentication to prevent unauthorised access.
- Regular monitoring and updates to guard against data breaches.
4. Sharing of information
- We do not sell or rent your personal information.
- We may share it with service providers (couriers, payment processors, IT providers), where required by law, or in a business sale or merger.
5. Cookies and tracking
Our website uses cookies and similar technologies to improve your experience and analyse traffic. You can manage cookie preferences in your browser settings.
6. Your rights and choices
- Access, update or delete your personal information.
- Opt out of marketing at any time.
- Ask how your data is being used.
7. Changes to this policy
We may update this policy periodically. Changes are posted on our website with the updated effective date.
Contact
EUROWARE NZ · info@euroware.co.nz · 0800 EURO TAP (0800 387 6827)