This policy follows the New Zealand Consumer Guarantees Act 1993.
1. Returns eligibility
- The item must be unused, in its original packaging and in the same condition as received.
- Return requests must be made within the return window of receiving the product. Window being confirmed
- Proof of purchase is required for all returns.
- Items on sale or clearance are non-refundable unless faulty.
- EUROWARE advises that all tapware be installed by certified plumbers only.
2. Return process
- Contact us at info@euroware.co.nz with your order details and reason for return.
- Once approved, we provide return instructions.
- Ship the item to our designated return address.
- After inspection, we process your refund or exchange within 7 to 10 business days.
3. Refunds
- Refunds are issued to the original payment method.
- Shipping fees are non-refundable, except for faulty or incorrect items.
- You receive a confirmation email once a refund is processed.
4. Exchanges
- If you receive a defective or damaged product, we replace it at no additional cost.
- If you need a different item, return the original and place a new order.
5. Faulty or incorrect items
Contact us within 48 hours (2 working days) of delivery with photos of the issue. We arrange a replacement or refund at no extra cost.
6. Return shipping
- Customers cover return shipping unless the item is faulty or incorrect.
- We recommend a trackable service, as we are not responsible for lost return shipments.
Contact
EUROWARE NZ · info@euroware.co.nz · 0800 EURO TAP (0800 387 6827)