Questions,
answered.
The things people ask us most.
How long does delivery take?
Orders are processed within 1 to 3 business days. Standard courier delivery then takes 2 to 3 business days and express 1 to 2 business days, depending on location.
What does pre-order mean?
Some finishes and products are available on request or on backorder. Backorder lead time is typically about 2 weeks. We confirm availability before you pay.
Can I see a product before I buy?
Yes, by request. Use “Request a product viewing” and we will call you to arrange it.
Do I need a plumber to install it?
Yes. EUROWARE tapware must be installed by a licensed plumber, in line with New Zealand plumbing codes.
How do I get trade pricing?
Apply for a trade account. We review every application, then assign your tier and activate pricing. You see your pricing when signed in.
What if my order arrives damaged?
Contact us within 48 hours of delivery with photos of the package and product, and we will arrange a replacement or refund.
Are prices GST inclusive?
Quotations are exclusive of GST unless stated. Online pricing display is being confirmed.
Where can I find drawings and specifications?
On each product page, and in Product resources. Technical drawings are available now. Specification sheets are added as supplied.
Not here?
Ask us directly.