1. Shipping locations
We currently ship to addresses within New Zealand. For international shipping enquiries, please contact us.
2. Processing time
- Orders are processed within 1 to 3 business days after payment confirmation. Most orders are processed on the same day.
- Orders placed on weekends or public holidays are processed on the next business day.
- If an item is out of stock or there are unexpected delays, we will notify you as soon as possible.
3. Shipping methods and delivery times
- Standard shipping: estimated 2 to 3 business days, depending on destination.
- Express shipping: estimated 1 to 2 business days, depending on destination.
- Local pickup: available from our warehouse by appointment.
- Delivery times are estimates and may vary due to courier delays, weather or other unforeseen circumstances.
4. Shipping costs
- Shipping charges are calculated at checkout based on order weight, size and destination.
- Free shipping may be available for orders over a certain amount. Check our website for current promotions.
5. Order tracking
Once your order is dispatched, you will receive a tracking number by email.
6. Damaged or lost shipments
- If your order arrives damaged, contact us within 48 hours of receiving it, with photos of the package and product.
- If your order is lost in transit, contact us so we can investigate with the courier and resolve the issue.
7. Returns and exchanges
See the Refunds and returns policy.
Contact
EUROWARE NZ · info@euroware.co.nz · 0800 EURO TAP (0800 387 6827)